Delete Your Account & Data

You can permanently delete your Knight Medicare account and personal data at any time. Here is how, and what happens to your data.

Option 1 — Delete in the app

  1. Open the Knight Medicare app and sign in.
  2. Go to the Profile tab.
  3. Scroll to the bottom and tap Delete Account.
  4. Confirm. Your account and data are deleted immediately.

Option 2 — Request by email

If you cannot access the app, email us from your registered email address at support@knightmedicare.com with the subject “Account Deletion Request”. We will verify your identity and delete your account within 30 days.

What gets deleted

The following personal data is permanently deleted:

  • Your profile (name, email, phone, date of birth, gender).
  • Your login credentials.
  • Your health information: mood entries, self-assessments (PHQ-9/GAD-7), therapy tasks, risk/crisis records, and progress data.
  • Your chat messages and conversation history.
  • Your session history and ratings.
  • Notification tokens and app preferences.

What is retained (and why)

Certain financial transaction records (payments, refunds, wallet history) may be retained in an anonymized form — de-linked from your identity — because tax and financial regulations require businesses to keep transaction records for a period of time. These records can no longer be tied back to you personally.

Questions?

Contact us at support@knightmedicare.com.